Store Manager

Job Role

Job Purpose

To ensure the effective day-to-day operations of the store, driving sales to meet and exceed targets. To lead a team in an environment where everything we do is for our customer.

Responsibilities Customer

  • Put the customer first and act as a role model
  • Ensure high standards of customer service are maintained at all times
  • Coach and develop the team to approach customer and con-vert the sale
  • Know your market customer type and drive customer loyalty
  • Understand the key trends and identify customers’ needs
  • Reward and recognise great service at every opportunity
  • Drive ATV and conversion to achieve company targets Sales, Profit and Cost
  • Influence and control all store KPIs, budgets, wage costs and expenses
  • Highlight & feedback commercial opportunities to Line Man- ager
  • Look at driving LFL and maximising profit at every oppor- tunity
  • Ensure store teams achieve their stock loss targets and man- age write offs to Company guidelines
  • Take appropriate action to improve sales performance of store & individual
  • Accountable and responsible for administration policies and procedures e.g. cash handling, stocktake, security
  • Accountable and responsible for all Health & Safety proce- dures
  • 100% compliance to store standards
  • Complete all daily paperwork including wall planner, score- cards and performance trackers
  • Run the floor ensuring operational and sales standards are maintained

Visual Merchandising

  • Keep updated with our product and key fashion trends and what’s happening on the high street
  • Network with you competitors or centre, to drive commer- cial opportunities
  • Actively promote the brand by wearing the product
  • Set a high benchmark on all retail standards and strive to be the first choice for fashion value in their town or centre
  • Ensure compliance to the Company’s visual guidelines and deliver consistently in your store
  • Regularly review windows, store environment and layout for customer shop-ability
  • Manage daily replenishment, option & size checks and taking appropriate action where needed
  • Effectively plan and ensure promotions & window schemes are actioned in line with Company guidelines People
  • Ensure positive and constructive feedback is given to the team to drive improved performance
  • Reward and recognise top performance
  • Recruit the best people to deliver on customer service and convert sales
  • Carry out an effective induction, coach on non-negotiables and performance review
  • Train and develop staff in selling techniques and general du-ties i.e. cash handling, customer service, house keeping
  • Ensure the team achieve the required standard of conduct and job performanceSkills & Experience
  • Sales focused with keen understanding of what great retail standards look like
  • Shop floor based 90% of the time
  • Maintain integrity at all times
  • Commercial, results driven, understands KPIs and how to drive the
  • Has the ability to act and operate on their own initiative
  • Has effective communication, time management, planning and organisational skills
  • Self-awareness and self-developmentKey Performance Indicators

    Responsible for achieving store sales target

  • Ensure the 5 non-negotiable standards are implemented
  • Manage stock levels and make key decisions about stock control
  • LFL growth
  • Stock Loss in line with target
  • Salary/Benefits How to apply/Closing Date
  • Improved ATV and IPS target
  • Conversion target


Please send CV to Closing date 31st December 2023