Customer Services

Shop Mobility - Free service

You can find our Shopmobility offices within The Grafton on the fourth floor of the Grafton East car park.

The office is open Monday to Saturday, 10:00am to 5:00pm and 11:00am to 4:00pm on Sundays.

If you are arriving by bus or taxi, we can meet you from the bus station and bus stops but this facility must be pre-booked.

Registration

Proof of your name and address is required before a mobility aid will be issued. Please provide a passport or driver’s license and a recent utility bill.  You will be required to undergo a short test to ensure you are competent using an electrically powered chair or scooter; when you are both confident and happy you can use it then away you go.  We also require completion of a simple form for insurance purposes.

Bookings and contact details

To make sure that a suitable mobility aid is available pre-booking is advised. Please phone the office or send an email to [email protected] Staff will confirm the booking. The office has a 24-hour answerphone so please leave a message and your contact details so we can get back to you.

Grafton East office – Telephone 01223 461858

 

Database Upgrade

The Shopmobility computer database management system is being upgraded. As a result we will need to re-register all our customers, to ensure that our information is up-to-date.  For further information please call us on 01223 457452.

Cold Weather Provision

During cold weather we check the pavements daily for ice and snow. If pathways are clear, scooter and wheelchair use is allowed outside The Grafton.  In the event of heavy snowfall or ice, scooter and wheelchair use is only permitted in the shopping centres themselves.

 

Wi-Fi

We offer free Wi-Fi to all visitors at The Grafton.To get online at the centre, search for TheGraftonWiFi on your smartphone or tablet and simply complete a few details to have instant access.

 

Charity & Community

Cambridge Street Aid

The Grafton’s Charity of the Year Partner

Cambridge Street Aid helps people on the streets to turn a corner. They do this by raising funds from which people who are street homeless – or who have been in the past – can apply for a grant to help them get off, and stay off, the streets.

There are lots of reasons why people beg on the street. Each person has their own story to tell, and many of us instinctively want to give money to someone we think needs our help. But giving money directly to people on the streets can actually keep them on the streets for longer.

As well as providing practical help to people on the streets, Street Aid gives those who want to help an alternative to handing money directly to people. If you donate to Street Aid, your donation is combined with hundreds of others to make a meaningful sum that will make a real difference to someone’s life. Every single penny donated goes directly to grants for individuals.

We’re committed to supporting our local community from charity collections to community events.

Community Events

Giving Tree

Giving Tree: “Every year at Christmas time we erect The Grafton Giving Tree, thousands of presents are donated from our customers and are distributed to local children’s charities. In 2016 8,673 presents were distributed to the following charities: EACH (East Anglia Children’s Hospice), Cambridge Women’s Aid, Teenage Cancer Trust (TCT), CLIC Sargent, Home Start, Little Miracles and various social services across the area. The Grafton Giving Tree is run in conjunction with Heart FM.

Other Commmunity Events

Throughout the year we host a range of events for local clubs, charities and organisations, if you have a community event that you would like to hold at The Grafton please contact us.

Opening Hours

Monday: 9:00 am – 5:30 pm
Tuesday: 9:00 am – 5:30 pm
Wednesday: 9:00 am – 8:00 pm
Thursday: 9:00 am – 5:30 pm
Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 6:00 pm
Sunday: 11:00 am – 5:00 pm

 

Parking tariffs

The car park at the centre is managed and run by Cambridge City Council and operates a pay as you go system with ticket machines located across the site.

We operate separate daytime and evening tariffs. If your stay includes both daytime and evening/overnight charges you must add them together.

If your stay includes more than one day, keep your ticket; the pay machine will calculate the full price when you are ready to leave.

Payment options:

  • Payment can be made using cash and cards, including contactless
  • First 3 hours free for Blue Badge holders
  • Season tickets available for businesses

 

Further information:

  • Enter our postcode CB1 1PS into your SatNav, and it will make finding us easier
  • Maximum height 1.98 meters (6 feet 6 inches)
  • Park Mark status awarded
  • Borrow a scooter from Shopmobility
  • 874 spaces including:

For parking enquiries please call 01223 458515 or 01223 457337 (out of hours)

Email: [email protected]

Parking Charges

Day and time Up to 1 hour Up to 2 hours Up to 3 hours Up to 4 hours Up to 5 hours Over 5 hours
Monday to Friday, 8am to 7pm – Peak-time tariff £2.80 £4.80 £7.40 £11.70 £20.40 £28.30
Monday to Friday, 10am to 7pm £2.30 £3.80 £5.90 £9.70 £17.90 £25.30
Saturday, 9am to 7pm and Sunday, 10am to 7pm £2.50 £4.60 £6.50 £11.00 £19.00 £25.30
Saturday, 11am to 7pm and Sunday, 11am to 7pm – Peak-time tariff £3.00 £5.60 £8.00 £13.00 £21.50 £28.30
Evenings and overnight 80p per hour

Please note, if you park between 8am and 10am you’ll be charged according to our peak-time tariff. Parking will cost an additional 50p per hour for every hour (or part hour) of your stay.

Escape at The Grafton

Escape is The Grafton’s dedicated space for local community groups to use to support your weekly / monthly / annual meetings, clubs, catch-ups, classes or gatherings.

If you’re finding it a challenge to get the right space for your organisation, then Escape may be the place for you. It provides free space to groups, charities or enterprises complete with seating, tables, a community notice board, ample open floor space and a Cambridge Botanical Gardens inspired setting which will make you feel like you’ve escaped from the world. To find out more about using Escape at The Grafton, visit here.