Customer Services

Shop Mobility

You can find our Shopmobility offices within The Grafton on the fourth floor of the Grafton East car park.

The office is open Monday to Saturday, 10:00am to 5:00pm and 11:00am to 4:00pm on Sundays.

If you are arriving by bus or taxi, we can meet you from the bus station and bus stops but this facility must be pre-booked.

Registration

Proof of your name and address is required before a mobility aid will be issued. Please provide a passport or driver’s license and a recent utility bill.  You will be required to undergo a short test to ensure you are competent using an electrically powered chair or scooter; when you are both confident and happy you can use it then away you go.  We also require completion of a simple form for insurance purposes.

Bookings and contact details

To make sure that a suitable mobility aid is available pre-booking is advised. Please phone the office or send an email to shopmobility@cambridge.gov.uk. Staff will confirm the booking. The office has a 24-hour answerphone so please leave a message and your contact details so we can get back to you.

Grafton East office – Telephone 01223 461858

Escort Service Staff

Escort Service Staff are available to accompany you on a shopping trip or visit should you need assistance for up to two hours.  The escort service is available for both wheelchair users and the visually impaired.  It is essential this service is booked in advance and slots are available from both centres, Monday to Friday from 10am-4pm.

Database Upgrade

The Shopmobility computer database management system is being upgraded. As a result we will need to re-register all our customers, to ensure that our information is up-to-date.  For further information please call us on 01223 457452.

Cold Weather Provision

During cold weather we check the pavements daily for ice and snow. If pathways are clear, scooter and wheelchair use is allowed outside The Grafton.  In the event of heavy snowfall or ice, scooter and wheelchair use is only permitted in the shopping centres themselves.

 

Wi-Fi

We offer free Wi-Fi to all visitors at The Grafton.To get online at the centre, search for TheGraftonWiFi on your smartphone or tablet and simply complete a few details to have instant access.

 

Community

We’re committed to supporting our local community from charity collections to community events.

Community Events

Giving Tree

Giving Tree: “Every year at Christmas time we erect The Grafton Giving Tree, thousands of presents are donated from our customers and are distributed to local children’s charities. In 2016 8,673 presents were distributed to the following charities: EACH (East Anglia Children’s Hospice), Cambridge Women’s Aid, Teenage Cancer Trust (TCT), CLIC Sargent, Home Start, Little Miracles and various social services across the area. The Grafton Giving Tree is run in conjunction with Heart FM.

Other Commmunity Events

Throughout the year we host a range of events for local clubs, charities and organisations, if you have a community event that you would like to hold at The Grafton please contact us.

Charity

Wood Green Animal shelter

 

Wood Green, The Animals Charity is one of the Grafton Centre chosen local charities for 2017 and they will share their animals’ knowledge and experience in the Great Court every last Saturday of the month with a programme of demos, talks or meet the animals across the year.

From humble beginnings in 1924 and the subsequent headquarter move to Cambridgeshire in 1987, Wood Green’s Godmanchester centre has become one of the largest animal rehoming centres in Europe for the care of dogs, cats, small and field animals.

The charity takes in unwanted and lost animals, provides shelter and care, finds secure and loving homes, provides advice, support and guidance for pet owners and increases the public’s awareness of its responsibility towards animals in society.  Their dedicated teams believe owning an animal is one of the most rewarding things we can do and they are here to offer help and support to both people and their pets.  Around 5,000 animals are rehomed every year and up to 650 animals can be in their care at any one time.

There are lots of ways you can help, like rehoming an animal, volunteering your time, making a donation or visiting their Godmanchester site.

For more information on Wood Green, The Animals Charity please visit:

www.woodgreen.org.uk

 

Jimmy’s night shelter:

For over 20 years, Jimmy’s has been providing help for the homeless in Cambridge. We work with the local Community, Volunteers and Partner agencies to deliver 24/7 emergency accommodation and supported housing for those who would otherwise be homeless or vulnerably housed.

In the last year, we have worked with over 400 different people, supporting them through positive changes and we have helped over three quarters of them resettle into more suitable and stable accommodation, leading them towards an independent lifestyle.

For more information, or to learn how to get involved, please visit:  http://jimmyscambridge.net

Each

East Anglia’s Children’s Hospices (EACH) supports families and cares for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk. Our family centred approach includes specialist nursing care, symptom management support, short breaks, wellbeing activities, therapies and counselling; all meeting the individual needs of the child, young person and whole family.

We offer families flexibility and control over where they receive their care and support, including where their child dies; at home, in hospital or at one of three hospices at Milton (Cambridge), Quidenham (Norfolk) and The Treehouse (Ipswich).  More than half of our care and support is delivered in the family home and community, in surroundings familiar and comfortable for the family.

Our hospices aren’t just about end of life care; they’re often very happy and fun places, where young people can live life to their full potential. They are places where families feel safe, at home and where they can spend quality time together; enabling parents to be parents not caregivers. When time is short, we help families make the most of their precious time together and create memories that last forever.

We provide our specialist medical and emotional support completely free of charge. We rely on voluntary donations for the majority of our income and each year need to raise more than £5 million from fundraising and £2.5 million from our shops.  The more funds we have, the bigger difference we can make to local children and families.

For those accessing care and those who have been bereaved, EACH is a lifeline at an unimaginably difficult time.

For more information about how you can support or volunteer with EACH and our services please visit www.each.org.uk.

We will be in the Great Court at the Grafton Centre at least once a month with different activities and events taking place – if you see us do stop and say hello.

For a list of planned dates please contact the fundraising team on 01223 204916 or cambs@each.org.uk.

 

Opening Hours

Monday: 9:00 am – 5:30 pm
Tuesday: 9:00 am – 5:30 pm
Wednesday: 9:00 am – 8:00 pm
Thursday: 9:00 am – 5:30 pm
Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 6:00 pm
Sunday: 11:00 am – 5:00 pm

 

Parking tariffs

The car park at the centre is managed and run by Cambridge City Council and operates a pay as you go system with ticket machines located across the site.

 

We operate separate daytime and evening tariffs. If your stay includes both daytime and evening/overnight charges you must add them together.

 

If your stay includes more than one day, keep your ticket; the pay machine will calculate the full price when you are ready to leave.

 

Payment options:

  • Cash and cards are accepted
  • Pre-pay when you park to avoid the queue later
  • First 3 hours free for Blue Badge holders
  • Season tickets available for businesses

 

Further information:

 

For parking enquiries please call 01223 458515 or 01223 457337 (out of hours)

Email: carparks@cambridge.gov.uk

Parking Charges from 1 April 2017
Length of Stay Monday and Tuesday, 7am to 5pm Wednesday, Thursday and Friday, 7am to 5pm Saturday, 9am to 5pm and Sunday, 10am to 5pm Evenings and overnight, from 5pm
Up to 1 hour £2.00 £2.10 £2.30 £0.80
Up to 2 hours £3.50 £3.60 £4.40 £1.60
Up to 3 hours £5.00 £5.60 £6.20 £2.40
Up to 4 hours £8.00 £9.20 £10.50 £3.20
Up to 5 hours £17.00 £17.00 £18.00 £4.00
Over 5 hours £24.00 £24.00 £24.00 £0.80 per hour
Grafton West
Parking Charges from 1 April 2017
Length of Stay Monday and Tuesday, 7am to 5pm Wednesday, Thursday and Friday, 7am to 5pm Saturday, 9am to 5pm and Sunday, 10am to 5pm Evenings and overnight, from 5pm
Up to 1 hour £2.00 £2.10 £2.30 £0.80
Up to 2 hours £3.50 £3.60 £4.40 £1.60
Up to 3 hours £5.00 £5.60 £6.20 £2.40
Up to 4 hours £8.00 £9.20 £10.50 £3.20
Up to 5 hours £17.00 £17.00 £18.00 £4.00
Over 5 hours £24.00 £24.00 £24.00 £0.80 per hour