The role of an Optical Assistant offers more responsibility and involvement than your normal run-of-the-mill retail job. As the face of Vision Express, you’re there to help customers through their journey with us – from a warm welcome, through to help with selecting the right products for their eyewear and eye care needs. You’ll get to know your customers, putting them at ease and get a real feeling of satisfaction from helping them look and feel great. That’s why we look for individuals who take real pride in delivering exceptional service and who love talking to people.
The beauty of this role is that no two days are ever the same, except for the high expectations our customers have when it comes to our brand and service. It’s up to you to bring our brand alive for the customer. In order to do this, you’ll ensure the customer is cared for every step of the way to ensure their journey is seamless. You’ll be quick to build a rapport with customers through listening and acknowledging their needs. You’ll also get involved with booking eye examinations, completing eye health screening and helping select the best eye care solutions for each customer. If you’re not comfortable talking and engaging with customers then this isn’t the right role for you.
One thing’s for sure, you’ll find a rewarding, customer focused culture with excellent training and opportunities to develop your career if you want to. What’s more, you don’t need any previous optical experience… we’ll give you all the training you need to feel confident delivering the very best optical service to our customers.
So what do you need?
• A desire to provide the very best in quality customer care
• A charismatic personality with a positive attitude and energy
• A flair for fashion and style with an eye for detail
• The ability to be engaging and warm
• Enjoy working as part of a team
• Enthusiasm and a willingness to learn
• Have a passion for luxury brands and quality products
• Ideally some previous experience in a retail/optical or customer service environment
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